The knowledge worker cannot be supervised closely or in detail. He can only be helped, but he must direct himself toward performance and contribution, that is, toward effectiveness.
Every knowledge worker in modern organization is an "executive" if, by virtue of his position or knowledge, he is responsible for a contribution that materially affects the capacity of the organization to perform and obtain results.
Such a man (or woman) must make decisions, he can not just carry out orders. He must take responsibility for his contribution.
Peter Drucker, The Effective Executive
I'm doing my best to get out of the way and let my staff operate at their own pace. The hardest thing about getting someone to start training is getting them into the facility. I'm doing everything I can to fill the place with people. Next we have to get everyone excited and enthusiastic about training. This goes for both the trainers and the clients. You can tell when you walk into a store and they recently had some sort of meeting to rally the morale. Everyone greets you and offers assistance. Sometimes it seems forced or too much. Maybe it's like a muscle and the more often you use it the better it functions. That's when you know culture has taken hold. Everyone knows how to behave because that's what the group expects.
I almost shed a tear this weekend when I went into a bar to watch the Pittsburgh Steelers play. Nearly every person in the bar had some sort of Steelers gear on. The whole place was unified and the vibe was electric. I could feel my hometown pride swell and knew exactly what to say and how to act. That's what it's like being on a team. Everyone feels welcome and wants to contribute as much as they possibly can.